Job Description

  • DivisionUS-IN-Indianapolis
    Job ID
    2019-2145
    # of Openings
    1
    Category
    Information Technology
    Required/Estimated Travel
    more than 50%
  • Overview

    GAYLOR ELECTRIC INC.

    OUR VISION

    The HIGHEST PERFORMING national CONTRACTOR OF EXCELLENCE, providing unequaled project delivery, company wide best in class financial performance, with INSPIRED EMPLOYEES being our most valuable asset; building trust resulting in continuing CLIENT LOYALTY.


    OUR VALUES


    Integrity > Customer Service > Safety > Sales Growth > Teamwork > Return on Investment > Performance > Personnel Development


    OUR PROMISE


    GAYLOR ELECTRIC is committed to the safety, well-being & future of its employees!


    WHAT WE OFFER

    • Competitive Compensation Package
    • Medical, Dental, & Vision Insurance
    • Company Match Health Savings Account
    • Paid Holidays
    • Paid Time Off
    • Company Match 401K
    • Life Insurance
    • Short-term Disability
    • Long-term Disability
    • Best in Class Craft & Management Training
    • Opportunities for Growth

    Responsibilities

    Approximately 60% Travel

    Scope of Work

    • Supports and maintains enterprise-level software platforms which includes defining and implementing best practice operational standards, consulting with end-users to identify and resolve current operational gaps, testing applications for production issues, and developing staff training documentation.
    • Understands software application design in order to perform analysis, support, and testing of the applications, integrations, and reports that are used in the enterprise data systems.

    Responsibilities

    • Ensure maximum uptime of business applications and works proactively to improve the operational efficiency and reliability of the platform.
    • Diagnose and resolve poor software utilization practices that have an impact on the production environment.
    • Create technical trainings, communications, and documentation for a wide variety of audiences.
    • Provide desk side coaching, remote support and presentation style instruction for users in need of support and to support user learning and development
    • Carries out root cause analysis of problems and implements solutions to prevent repeat occurrences.
    • Evaluates user requirements and discusses possible solutions with software-specific committees and vendors.
    • Serve as technical resource for advanced configuration, support, maintenance, upgrades, troubleshooting, and testing.
    • Interface with users to define system requirements and/or necessary modifications.
    • Produce timely status reports and projections.
    • Prioritize and manage multiple projects within design specifications and budget restrictions.
    • Perform other related duties as assigned.

    Qualifications

    WHAT YOU OFFER

    • Education: Required: Two years related experience, or an equivalent combination of education and experience. Preferred: Two or four year degree
    • Experience: Ability to multitask. Excellent written communication skills. Excellent verbal communication skills.
    • Knowledge and applied understanding of: Windows Operating System - Desktop; Microsoft Office suite.

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

    Apply Online